Why Choose Rockpals?
History
Rockpals began life in Chino, California. It started retail sales in 2015 with a commitment to help its customers incorporate outdoor living into their adventures. Relentless fellow explorers bring you the portable products you need to stay in power at home, in the car, and outdoors.
Founding and Milestones
The manufacturer began selling products from its California headquarters in 2015. Look below for other company milestones, and keep an eye out for future press releases from the brand.
Production and Manufacturing
Products
The company manufactures all its products in China and distributes them from its headquarters in Chino, California. Its complete line of products encompasses portable power stations, foldable solar panels, bundle kits, and accessories. Products in the Rockpower series are the Rockpals portable power stations of choice for many, and these represent the primary product line.
Rockpals.com offers five portable power station designs. These range from 300 to 600 watts and 280 to 614 watt-hours of use. They can charge fully from an AC outlet, car cigarette lighter, or foldable solar panels. Each power station weighs 7.3 to 17.6 pounds, depending on the model. Designs include:
- Rockpower 300W
- Rockpower 500W
- Rockpals 500W/520WH
- Freeman 300W
- Freeman 600W
You can decrease the charge time by increasing the solar energy that you absorb. The company’s foldable solar panels match specific solar generators sold under its brand name. They rate between 60 and 200 watts and weigh 7 to 10 pounds or more. Each solar panel has a life span rating of 10+ years. Designs include:
- RP081 60W
- RP100 100W
- SP002 60W
- SP003 100W
- Rockpals 120W
- Rockpals 200W
The company offers bundles that pair a solar generator with a foldable solar panel. These kits can save you a little money over buying individual components. They also prevent any confusion about matching panels with power stations.
Finally, the accessory category consists of connection gear for the Rockpals portable power station product line. Various charging cables allow you to connect to power outlets at home or elsewhere. Extension cables provide longer connections between solar panels and power stations. Other specialty connectors are available as well.
Manufacturing
Rockpals.com distributes out of California, but it maintains manufacturing facilities in China. Constant model upgrades and the latest solar technology demonstrate Rockpals.com’s commitment to cutting-edge tech. Each product is inspected before shipment. That is why the warranty period only covers Rockpals.com purchases.
Performance and safety are crucial for all Rockpals portable power station models. The letters CE let you know that these products meet European health, safety, and environmental standards. These power stations also carry the PSE mark certifying acceptance by the Japanese Electrical Appliance and Material Safety Law. FCC certification lets you know these devices meet U.S. interference compliance standards.
The final product you receive must also meet the company’s environmental standards. These power stations are RoHS-compliant, confirming that difficult-to-dispose-of materials are under the limits set by the European Union. Its recycled stamp indicates that repurposed materials go into each design. The company asks you to do your part by reminding you to discard old lithium battery packs correctly.
Key Facts
Rockpals started in the mid-2010s to help natural-born adventurers go at it with full power. It supplies outdoor enthusiasts with portable power stations and rechargeable solar panels that match customers’ needs.
Headquartered in the Los Angeles, California area, the company offers a compact power supply for any situation while following the state’s environmental guidelines. These products are made for off-grid adventures by outdoor enthusiasts who enjoy nature.
Harnessing green, renewable energy from the sun is not just a mission statement. The company dedicates itself to alternative energy and partners with similar-minded organizations. It works with the environmental organization One Tree Planted.
Warranty Information
Rockpals stands behind its line of portable power stations with warranty coverage and its customer service department. One thing that stands out relates to the warranty period discussed below. The company states the warranty period applies only to Rockpals.com purchases, not products bought on third-party platforms.
Limited Warranty
The company warrants to the original consumer purchaser that the Rockpals product will be free from defects in craftsmanship and material under “normal” consumer use during the warranty period.
Warranty Period
The brand offers 24-month warranty service for brand-new products purchased directly from Rockpals.com. That drops to six months’ warranty service for refurbished products and accessories. The warranty period starts on the date when you buy the product.
You will need your sales receipt or other documentary proof of purchase to establish the start date of the warranty. Note that the company is not responsible for any shipping costs.
Remedy
Rockpals will repair or replace products that fail to work during the applicable warranty period due to craftsmanship or material defects. Any discontinued products are swapped for similar models still in production. Contact the customer service department to obtain a timely solution. The final remedy depends on the specific problem with the product.
Limited to the Original Buyer
Its warranty service is not transferable, and it is limited to the original buyer.
Exclusions
The warranty does not apply to products that are free, lost, stolen, refunded, purchased from unauthorized resellers, or purchased without valid proof of purchase. Issues not related to quality and items with expired warranty periods are not covered.
The warranty does not cover defects or damage caused by misuse, modifications, disassembly, or operations outside of the instructions. Damage from exposure to external causes, including excessive heat and liquids, is not covered. The warranty does not apply to defects or damage caused by compatibility or reliability issues relating to third-party parts.
Warranty coverage does not apply to the lithium battery cell or various accessories. You can read the company warranty page here.
Rockpals Appliance Parts
Your portable power station or solar generator will have warranty coverage, but what do you do after that warranty expires? We suggest contacting the customer service team first. They can direct you to replacement part sources. If other retail outlets distribute Rockpals portable power station parts, they will be linked here.
Check Out More Rockpals Content From Power Station Pros
Are you looking for additional information on this brand and its products? We have more information to share, including reviews, roundups, press releases, and product recalls.
Rockpals Product Reviews
Your shopping for a portable power station or solar generator begins by comparing different Rockpals models. Our comprehensive product reviews cover energy storage options, wattage ratings, safety features, housing materials, connections, customer feedback, and other data. You can search here for our product reviews.
Rockpals Product Roundups
Roundups are a great way to compare a solar generator design or between power stations. Our Rockpals product roundups examine crucial features found on any portable power station the company makes. Look here for our product roundups covering this brand’s power stations, solar panels, accessories, and bundles.
Rockpals Press Releases
From time to time, the company posts press releases. These can range from information about improved components to announcements of the release of new products (for example, releasing an advanced lithium battery or new solar cells) or the availability of new retail outlet options. Check here for the latest Rockpals press release.
Rockpals Recalls
Rockpals may occasionally recall one of its portable power stations or solar generator models. Even though the brand provides reliable power and warranty coverage, there is always a possibility of a product recall. You can look here for updated recall information and how it will affect your equipment and warranty coverage.
Where To Buy
Several outlets offer Rockpals portable power station products, solar panels, accessories, and bundle deals. The company maintains a sales page and storefronts at retail outlets where you can shop. The links provided below go to pages where you can shop for the full line of Rockpals products.
Similar Brands
There are plenty of power-generating options available from this company. Please note that Rockpals portable power station models, solar panels, bundles, and accessories might not be your only options. We can suggest other manufacturers producing quality power stations and solar generators that can also fit your needs. You can increase your buying choices and compare portable power station features by looking at the brands listed below.
Online Presence
Today’s business climate requires a company to maintain a brand presence in several locations to connect with its customers. Rockpals uses several online platforms for this purpose. Social media platforms provide a great way to ask questions and share experiences using a portable power station from Rockpals.
- The official website is the central business hub. Here you will find descriptions of Rockpals portable power station models, foldable solar panels, bundles, and accessories. It is also a good place to start for warranty and customer service information.
- Rockpals’ Facebook page provides discount sales offers, posts on how to choose a portable power station, and more.
- The company’s Twitter account tweets sales, highlights reasons to use a portable power station, and showcases products in action.
- An Instagram account posts images of several Rockpals portable power station models. These pictures demonstrate functionality and provide innovative uses of power stations, solar panels, and accessories.
- The brand’s official YouTube page is a step up from still pictures. Short videos give demos or summaries of product features. Longer videos provide more in-depth looks at several Rockpals portable power station designs.
- The company’s Pinterest account looks at products in action. The portable power station is made for off-grid use, and these images showcase that.
Contact Information
Rockpals power stations and solar generator products are made for off-grid use, but questions arise that need answering. The company provides you with several ways to contact them when you are back on the grid.
Many customers prefer to talk to a customer service agent by phone. If you have customer-related inquiries or issues, Rockpals has a toll-free customer service number you can use. You can call (877) 756-8666 Monday through Friday from 9:00 a.m. to 5:00 p.m. Pacific Time.
Emails are a convenient and easy way to communicate. The company provides several email addresses for customer service, distributors, PR, and influencers. You can also fill out a Customer Service Inquiries form to receive a response via email.